FAQ

What are the UK delivery options?

We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.

• Standard delivery: an estimated 10–15 business days. Delivery costs £4 for orders below £89 and is free for orders of £89 or more.
• Express delivery: an estimated 3–9 business days. Delivery costs £9.

The Standard delivery threshold is calculated after discounts. These are estimated total delivery times in business days, not guaranteed arrival dates. Read our Shipping Policy for delivery details, or email us about your delivery.

How do returns and refunds work?

The 30-day window for our extra return offer starts on the delivery date of your item. To request a return, email help@yvezi.com within 30 days of that delivery date with the item, your order number or another proof of purchase, and state whether you would like a refund or an exchange. The 30-day period is the time to request a return, not a requirement for the parcel to arrive back within that period.

The 14-business-day refund processing period starts when the returned item is received at our designated returns warehouse (the supplier handling your item, at the return address provided in your instructions). Your refund will be made to the original payment method. Our US business address is not a returns centre and does not receive product returns.

For change-of-mind returns, you pay the direct return postage; international return postage may be required. For a legal cancellation, this applies only where we told you before purchase that you would bear that cost; otherwise we must pay it. For faulty, damaged, incorrect or misdescribed goods, Yvezi pays the reasonable return transport costs where the return is required to provide your legal remedy. Contact us to arrange the return.

If a legal refund deadline applies, we must meet that deadline instead. The 14-business-day processing period never extends a legal refund deadline.

Returns go to the supplier handling your item. Ask us for the return country, full address and instructions before sending it; you can also ask before buying. Our US business address does not receive product returns. International return postage may be required. This does not restrict any return address or method available under mandatory law if instructions have not been supplied.

For most online goods purchases, your UK legal cancellation right runs from the time the contract is made until 14 calendar days after the day you or your nominated recipient receives the goods. For items from one order delivered separately, it normally runs from receipt of the last item; for goods delivered in lots or pieces, from the last lot or piece. Notify us clearly before the cancellation period ends, then send the goods back without undue delay and no later than 14 calendar days after the day you told us you were cancelling. You do not need approval to cancel, and asking for instructions does not pause or extend a legal deadline. Statutory extensions apply where the law provides them.

• Legal cancellation: we refund without undue delay. If we have not offered to collect the goods, the deadline is 14 calendar days after we receive them back or, if earlier, 14 calendar days after you provide evidence of sending them back. In other cases, it is 14 calendar days after the day we are informed of your cancellation.
• Rejection under the Consumer Rights Act: where a refund is due, we refund without undue delay and within 14 calendar days beginning with the day we agree that you are entitled to it.

For a legal cancellation of the whole order, the refund includes the price paid and the cost of the least expensive standard delivery option offered. Extra charges for a more expensive delivery option you chose do not have to be refunded. Legal cancellation refunds use the original payment method unless you expressly agree otherwise, with no refund fee; we cannot require store credit instead of a legal money refund.

Our extra 30-day offer does not limit your statutory rights. Read the Returns & Refunds Policy for the full terms, including exchanges, permitted deductions, cancellation exceptions and your rights if an item is faulty.

How do I choose a size?

Sizes are listed on each product page. Check the size options for the item you want before ordering. If you need measurements or help choosing, email help@yvezi.com with the product name or link.

How can I contact Yvezi?

For product questions, delivery, cancellations, returns or order support, email help@yvezi.com or visit our Contact page. Include your order reference if available.

Yvezi is operated by VELLYS COMPANY LLC. Our business address is 8200 NW 41st St, 2nd Floor, Doral, FL 33166, United States.

This is an operational business address, not a physical shop, warehouse or designated returns address. Contact us for the return instructions for your item.

Do UK prices include VAT?

Prices shown for UK customers include VAT. Yvezi also pays import taxes and import charges for delivery to the United Kingdom. If you receive a request to pay an import charge for your order, email help@yvezi.com with the details.