Shipping policy
Yvezi is operated by VELLYS COMPANY LLC.
Where we deliver
We deliver throughout the United Kingdom, including England, Scotland, Wales and Northern Ireland.
Where orders are dispatched from
Products may be dispatched by our suppliers from China, Taiwan or the Netherlands. The dispatch location can depend on the product.
Our business address in the United States is not a warehouse, dispatch location or physical shop. A dispatch country does not identify where a product was manufactured.
Delivery options and charges
The order values below are calculated after discounts.
| Delivery option | Price | Estimated total time |
|---|---|---|
| Standard delivery | £4.00 for orders below £89; free for orders of £89 or more | 10–15 business days |
| Express delivery | £9.00 | 12–14 business days |
Preparation and transit
- Both delivery options include 3–5 business days for order preparation.
- Standard delivery: 7–10 business days in transit after preparation, giving an estimated total of 10–15 business days.
- Express delivery: 9 business days in transit after preparation, giving an estimated total of 12–14 business days.
Preparation and transit are separate parts of the total estimate. These estimates are expressed in business days, rather than calendar days. They are estimates, not guaranteed arrival dates. Any delivery date expressly agreed for your order remains part of your contract.
Import charges
Yvezi bears the import taxes and import charges for delivery to the United Kingdom. If you receive a request to pay an import charge for your order, contact help@yvezi.com with the details.
Delivery questions and problems
For an update, a delayed or missing delivery, damage in transit, or an incorrect item, contact help@yvezi.com. Include your order reference if available and explain the issue. Photos of damage or packaging can help, but do not replace your legal rights or other valid evidence.
If you notice an error in the delivery address, contact us promptly. Whether a change is possible depends on the stage reached by the order; contacting us does not guarantee that an order already dispatched can be redirected.
VELLYS COMPANY LLC remains responsible for your consumer rights when a supplier or carrier handles delivery. For deliveries arranged by us, the goods remain at our risk until you or a person you nominate takes physical possession.
If we miss an agreed delivery time, your statutory remedies remain available. Where no delivery time is agreed, UK consumer law generally requires delivery within 30 days. Depending on the circumstances, you may require delivery within an additional appropriate period or end the contract and receive the refund required by law.
Business address
2335 E Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States
This is our operational business address. It is not a physical shop, warehouse or designated returns address. For goods returns, contact help@yvezi.com for the supplier instructions relevant to your item. This does not restrict any address or method available to you under mandatory law.
Contact
Customer service, delivery questions, cancellations and complaints: help@yvezi.com.
Privacy questions, personal information requests and data protection complaints: admin@yvezi.com.
Telephone: +44 7575 418944.