Terms of service
Yvezi is operated by VELLYS COMPANY LLC.
Who these terms apply to
These terms cover purchases of goods from yvezi.com and use of the website. VELLYS COMPANY LLC is the seller. Yvezi is the store brand. Shopify provides the online store platform; this does not replace the seller’s obligations.
The product description, selected options and conditions agreed for your purchase form part of your contract. Mandatory consumer rights take priority over any conflicting term.
Business address
2335 E Atlantic Blvd, Ste 200
Pompano Beach, FL 33062
United States
This is our operational business address. It is not a physical shop, warehouse or designated returns address. For goods returns, contact help@yvezi.com for the supplier instructions relevant to your item. This does not restrict any address or method available to you under mandatory law.
Products, prices and placing an order
Review the product description, selected size or other variant, quantity, delivery address, currency and total before submitting an order. Adding an item to the shopping bag does not complete a purchase.
The price and any delivery or other mandatory charges must be disclosed before you commit to a purchase. Discounts apply on the terms stated with the offer. Optional additional purchases require your choice.
Goods must match the description and contract. A display or pricing error does not authorise us to charge a different amount or substitute a different item without your agreement. Any resolution must respect the contract and your consumer rights.
Keep the order information and terms supplied for your purchase. If an order status is unclear, contact help@yvezi.com before trying again.
Delivery
We deliver throughout the United Kingdom. Products may be dispatched from China, Taiwan or the Netherlands. Preparation is estimated at 3–5 business days, followed by 7–10 business days in transit, giving an estimated total of 10–15 business days. These are estimates, not guaranteed arrival dates.
Yvezi bears import taxes and import charges for UK delivery. An expressly agreed delivery date remains part of your contract. Using a supplier or carrier does not transfer our consumer obligations to that provider.
Cancellation and returns
For UK distance purchases, you normally have the right to cancel without giving a reason until 14 days after the day you, or a person nominated by you other than the carrier, receives the goods. Where one order is delivered in separate items, the period normally runs from receipt of the last item. After telling us that you are cancelling, send the goods back without undue delay and within a further 14 days.
Tell us that you wish to cancel by emailing help@yvezi.com or by another clear statement. A valid statutory cancellation does not depend on discretionary approval. Contact us for the supplier return address for your item; the US business address is not a designated return centre. This does not restrict a return address or method available under mandatory law.
You can request a return within 30 days after receiving your item. This extra return offer does not limit your statutory rights. For change-of-mind returns, you bear the return postage where you were informed of this before purchase. We bear the return transport costs for faulty or incorrect goods. Our Returns & Refunds Policy explains the individual return instructions, exchange options and refund deadlines. Any applicable legal refund deadline takes priority over the 14-business-day processing period for our extra return offer.
A supplier’s terms do not replace your rights against us. Goods must be of satisfactory quality, fit for purpose and as described. Your legal remedies may include rejection, repair, replacement or a price reduction, depending on the circumstances. Sale items retain their statutory rights.
Using the website
Provide accurate information needed to deal with an order or enquiry and keep account credentials private. Do not impersonate others, interfere with security or submit malicious content.
Website access does not grant permission to reuse protected branding or other material beyond uses permitted by law. To report a problem, contact help@yvezi.com and identify the page concerned.
Responsibility and consumer protections
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence.
These terms do not remove mandatory consumer protections or require you to give up access to courts or other remedies that mandatory law provides. An unenforceable term does not remove your remaining rights.
Privacy
Our Privacy Policy explains the use of personal information. Agreeing to sales terms does not give consent to optional tracking, advertising or unrelated marketing.
Contact
Customer service, delivery questions, cancellations and complaints: help@yvezi.com.
Privacy questions, personal information requests and data protection complaints: admin@yvezi.com.
Telephone: +44 7575 418944.
Changes to these terms
Changes apply to future purchases and do not retrospectively change an existing contract or reduce rights attached to it.