Refund policy

Yvezi is operated by VELLYS COMPANY LLC. This policy applies to purchases from yvezi.com for delivery in the United Kingdom.

Request a return within 30 days

You can request a return within 30 days after receiving your item. Email help@yvezi.com with the item, your order reference or another proof of purchase, and whether you would like a refund or an exchange. The 30-day period is the time to request a return, not a requirement for the parcel to arrive back within that period.

This extra return offer does not limit your legal cancellation rights or your rights if an item is faulty, damaged, incorrect or not as described.

Where and how to return an item

Returns are sent to the supplier handling the item. The destination depends on your order. Contact help@yvezi.com for the return country, full address and instructions for your item before sending it. You can also ask for this information before buying.

Return postage costs depend on the destination. If international postage is required, this can affect the cost of a change-of-mind return. Our US business address is not a returns centre and does not receive product returns. Follow the individual return instructions rather than sending goods to that address. This does not restrict any return address or method available under mandatory law if instructions have not been supplied.

For a return under our extra 30-day offer, contact us for the arrangements for sending your item. For a legal cancellation, the 14-day return deadline below applies. Asking for instructions does not extend or pause a legal deadline, and a valid legal cancellation does not require our approval.

Who pays return postage?

• Change of mind: you pay the direct return postage. For a legal cancellation, this applies only where we told you before purchase that you would bear that cost; otherwise we must pay it.
• Faulty, damaged, incorrect or misdescribed goods: Yvezi pays the reasonable return transport costs where the return is required to provide your legal remedy. Contact us to arrange the return.

Exchanges

We offer both a direct exchange and a return for a refund followed by a new purchase. Email help@yvezi.com with the item and the option you prefer. We will confirm the requested replacement’s availability and the instructions for your order. An exchange request does not reserve or guarantee stock. Your legal rights to repair or replacement are separate from a voluntary exchange.

Refunds under our extra return offer

For refunds under our extra 30-day return offer, the processing time is 14 business days. If a legal refund deadline applies, we must meet that deadline instead. The 14-business-day processing period never extends a legal refund deadline.

Your UK legal right to cancel

For most online goods purchases, you can cancel without giving a reason from the time the contract is made until 14 calendar days after the day you, or someone you nominate other than the carrier, receives the goods. If items from one order arrive separately, the period normally starts after receipt of the last item; for goods delivered in lots or pieces, it starts after the last lot or piece.

Tell us clearly that you wish to cancel by emailing help@yvezi.com, calling +44 7575 418944, writing to our business contact address, or using another clear statement. The optional form below is available, but is not required. Send your notice before the cancellation period ends; you do not need to wait for approval.

After notifying us, send the goods back without undue delay and no later than 14 calendar days after the day you told us you were cancelling. Keep proof of sending them. Statutory extensions apply where the law provides them, including where required cancellation information was not supplied.

Refunds after a legal cancellation

If you cancel the whole order, your refund includes the price paid and the cost of the least expensive standard delivery option offered. Extra charges for a more expensive delivery option you chose do not have to be refunded.

We must refund without undue delay. If we have not offered to collect the goods, the deadline is 14 calendar days after we receive them back or, if earlier, 14 calendar days after you provide evidence of sending them back. In other cases, the deadline is 14 calendar days after the day we are informed of your cancellation.

The refund must use the original payment method unless you expressly agree otherwise, and you will not be charged a refund fee. We cannot require you to accept store credit instead of a legal money refund. These legal deadlines take priority over our 14-business-day processing period.

Checking the item and exceptions

For a legal cancellation, you may handle the goods as reasonably needed to check their nature, characteristics and functioning, as you could in a shop. Where the law permits and the required cancellation information was given, a refund may be reduced for loss in value caused by handling beyond that level. Original packaging can help protect a return, but is not an absolute condition for exercising a legal right.

A cancellation exception can apply to sealed goods that are genuinely unsuitable for return for health protection or hygiene reasons if the seal is broken after delivery. This is not a blanket exclusion for lingerie, underwear or swimwear. It does not remove rights for faulty, damaged, incorrect or misdescribed goods. Sale items retain the same statutory rights.

Faulty, damaged or incorrect items

Email help@yvezi.com and describe the problem. Your order reference, other proof of purchase or relevant photos can help us deal with it. You do not lose your statutory rights merely because a defect is reported after our 30-day return-request period.

Under UK consumer law, goods must be of satisfactory quality, fit for purpose and as described. You normally have a 30-day short-term right to reject goods that do not meet these requirements. Depending on the circumstances, later remedies can include repair, replacement, a price reduction or final rejection.

Where a refund is due following rejection under the Consumer Rights Act, it must be made without undue delay and within 14 calendar days beginning with the day we agree that you are entitled to it. A supplier’s policy does not replace your rights against VELLYS COMPANY LLC.

Optional cancellation form

You can copy and complete this form, or send any other clear cancellation statement. Send it to help@yvezi.com or to VELLYS COMPANY LLC, 2335 E Atlantic Blvd, Ste 200, Pompano Beach, FL 33062, United States. This postal address is for notices, not product returns.